About the role

Bark.com is an online services marketplace operating in 11 countries around the world. We connect professionals with customers needing their services in a streamlined, efficient way across 1500 categories. The global business is comfortably profitable with a proven model.

Bark launched its operation in the Indian market in January 2022, and we are now looking to scale out our teams, especially in Customer Success.

We have an amazing company culture at Bark, where we invest in good people, and talent is nurtured. We work hard and play hard here.

We are looking for Customer Service Agents to join our growing team in India. You'll be the first point of contact for the professionals who use us and your role will be to ensure they understand how to make the most of the platform. We are looking for energetic and enthusiastic people with a flair for sales to come and make a difference to our team.

Role and Responsibilities

Be a product expert, assisting new and existing professionals with any queries that they may have

Front-line B2B support for inbound calls & emails and resolving issues on the first contact of our professionals

Successful onboarding of professionals to the platform, getting them to buy their first starter pack credits to get them started (all our sales are warm sales!), soft sales for Elite Pro upgrades by encouraging free trial

Build sustainable relationships and trust with customer accounts through open and interactive communication, talk with prospective professionals, and discuss the benefits of Bark and how we can help them grow their business

Assisting with the day-to-day team inbox (we use Zendesk)

Benefits

• Starting fixed salary of Rs.3Lac per annum CTC

• Uncapped monthly commission on sales done (typically c. 10,000/month, with top agents earning 15,000)

• Healthcare Insurance

• 33 paid days off per year (18 days Holidays, 10 days Statutory, 5 days casual)
  

Required skills

• Minimum 6-9 months of experience in answering inbound and making outbound calls

• Strong in spoken & written English, with a clear and confident communication style

• Must be good at speaking Hindi

• Good to know to speak any other additional language - Kannada, Telugu, Tamil, Malayalam, Marathi / Gujarati, Bengali

• Good knowledge about using laptop/computer with above-average typing skills.

• Exceptional attention to detail

• An interest in sales over the phone - no experience required

• Ability to multitask, handling multiple email inquiries, calls, and admin

• Driven & motivated with a great work ethic

• An eagerness to learn and progress within the company

• Self-starter

Office Location

Quest Offices Pvt Ltd - Premium Coworking Spaces

Raheja Towers, Level 10, 26-27 Mahatma Gandhi Road Place, Bengaluru, Karnataka 560001 https://goo.gl/maps/zyhQzS5A6XuhTkS47

This will be the new office location from Nov 1st, 2022

Working hours

• 9 hours stint between 8:00 am to 8 pm - Monday to Friday ( with 1 hr break )

• Work from home on approx. 1 in 4 weekends, 30 mins will be needed on Saturday and Sunday to work from home. Time in lieu is given for this.